Customer experience is the wrestling match between brand and customer in pursuit of a mission. I help brand leaders better understand their customers' needs, innovate, conceive and enact creative, revenue-generating solutions to gain an upper hand in the match.
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My work has been featured in various publications including:
Playbill, The Village Voice, Time Out: NY, Greenpointers, Brooklyn Paper, Brownstoner, Urban Daddy, Forbes, Elite Traveler, The Washington Post, Departures Magazine, Robb Report and Eater
